In this article, you will learn about what to do if you cannot send or receive emails while connected to Surfshark
We will look into the following email applications:
Outlook
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Open the Outlook application on your device.
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On the Tools menu, click on Account Settings.
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Select your email account from the list and click Change.
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Select the E-mail Settings window, and click More Settings.
- Next, click the Outgoing Server tab and check the My outgoing server (SMTP) requires authentication.
- Click on the Advanced tab and change the Outgoing server (SMTP) port. Try using SSL encryption combined with the 465.
Thunderbird
- Open the Thunderbird client on your device.
- Select Account Settings from the Tools menu.
- Click on Outgoing Server (SMTP).
- Click Add, and a new window will pop up.
- Change the port number to 465, and in the Connection Security line, select SSL.
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